Adults and Aging Qualified Service Providers (QSP)

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Enrolling as a Qualified Service Provider

Qualified Service Providers or QSPs are individuals or agencies that provide services to clients who receive services funded by North Dakota Health and Human Services.

People who qualify for home and community-based services can choose among available qualified service providers that offer competitively priced services.

QSPs are independent contractors that have met certain competency standards required to provide services to eligible clients.

The new QSP enrollment portal is here! Visit the portal now to start your enrollment application.

 

Access the QSP Enrollment Portal

Find a Qualified Service Provider

Use the searchable database of Qualified Service Providers for real-time information.

Enrollment Assistance and Resources

Do you need help understanding or completing the enrollment forms or have questions about how to enroll?

The QSP Hub provides support, educational tools, and training opportunities to walk QSPs and QSP agencies through all stages of the QSP process.

Access the QSP Hub

Claim my account - Individual QSPs 

The QSP enrollment and revalidation process is now online for all Individual QSPs including Family Home Care and Family Personal Care.
 

Why should I claim my account?

  • All QSP enrollment notices are sent from the portal. If you don’t claim your account, you won’t be able to revalidate your enrollment when it comes due. All future QSP notices will be sent through the portal, and you will no longer receive revalidation notices in the mail.  

How long will it take to claim my portal account?

  • Just a few minutes.

What happens once I claim my account?

  • Look at the information and make sure everything is correct. Use the tools available if any changes are needed. Once you are done, you will get notices when a task is due. These tasks may include revalidating your competency, license or enrollment. Make sure to look for email notices and follow up with any assigned tasks. Your enrollment will close if you do not follow up on tasks. 

Do I have to use the portal to bill?

  • No. Nothing changes with where or how you bill; the portal is only for staying up to date with your enrollment and contact information. You can update your address, phone number or email, counties you serve, add or remove services or change your direct deposit account. 

How do I claim an account?

  • Follow the link sent to you in your email.
  • Log in to the portal through the ND Login portal.
    • If you already have a ND Login account used on another ND site, use that username and password to log in to the QSP Portal.
    • If you do not remember your ND Login username and/or password, you can reset them following the instructions on the ND Login page.
    • If you do not have a ND Login account, follow the steps on the ND Login page to create an account.
  • Upon the successful completion of the ND Login step above, you will be asked a few identifying questions that will grant you access to your account. 
  • Watch this video for more information on claiming your account: Claiming your Account and Maintenance Requests

What if I didn’t get the email to claim my account?

  • If you do not have access to your email account or have questions, call the QSP Hub at (701) 777-3432, 711 (TTY) between 8 a.m.-5 p.m. CT, Monday through Friday or email info@ndqsphub.org. 

What if I need help claiming my account?

  • Call the QSP Hub at (701) 777-3432, 711 (TTY) between 8 a.m.-5 p.m. CT, Monday through Friday or email info@ndqsphub.org.

Claim my account - Agency QSPs 

Agency QSPs will be sent instructions soon to claim your accounts, watch your email for a unique link to start the process.
 

Why should I claim my account?

  • Agency QSPs also have the added benefit of adding and screening employees in the portal.  Once employees are added, HHS will ensure they continue to meet enrollment standards.
  • All QSP enrollment notices are sent from the portal. If you don’t claim your account, you won’t be able to revalidate your enrollment when it comes due. All future QSP notices will be sent through the portal, and you will no longer receive revalidation notices in the mail.
  • Update contact information, add or remove service or the counties you serve. 

How long will it take to claim my portal account?

  • Just a few minutes. 

What happens once I claim my account?

  • Look at the information and make sure everything is correct. Use the tools available if any changes are needed. Once you are done, you will get notices when a task is due. These tasks may include revalidating your competency, license or enrollment. Make sure to look for email notices and follow up with any assigned tasks. Your enrollment will close if you do not follow up on tasks. 

Do I have to use the portal to bill?

  • No. Nothing changes with where or how you bill; the portal is only for staying up to date with your enrollment and contact information and updating employee information as it changes. 

How do I claim an account?

  • Follow the link sent to you in your email.
  • Log in to the portal through the ND Login portal.
    • If you already have a ND Login account used on another ND site, use that username and password to log in to the QSP Portal.
    • If you do not remember your ND Login username and/or password, you can reset them following the instructions on the ND Login page.
    • If you do not have a ND Login account, follow the steps on the ND Login page to create an account.
  • Upon the successful completion of the ND Login step above, you will be asked a few identifying questions that will grant you access to your account.
  • Watch this video for more information on claiming your account: Claiming your Account and Maintenance Requests

What if I didn’t get the email to claim my account?

  • If you do not have access to your email account or have questions, call the QSP Hub at (701) 777-3432, 711 (TTY) between 8 a.m.-5 p.m. CT, Monday through Friday or email info@ndqsphub.org. 

What if I need help claiming my account?

  • Call the QSP Hub at (701) 777-3432, 711 (TTY) between 8 a.m.-5 p.m. CT, Monday through Friday or email info@ndqsphub.org.

Posted 10-17-2023

Claims guidance for when members lose and regain Medicaid eligibility 
On April 1, 2023, North Dakota began verifying coverage for regular Medicaid individuals whose coverage was temporarily extended due to the COVID-19 public health emergency.

Some Medicaid members may lose coverage if they do not return information that is needed to process their renewal.

If members lose and then regain eligibility, QSPs will have 180 days from the date the member’s eligibility was updated to resubmit claims that were previously denied because of no member eligibility.

QSPs can verify member eligibility by:

  1. Logging into ND Health Enterprise MMIS https://mmis.nd.gov/portals/wps/portal/EnterpriseHome. Click on the Member tab, then select “Check Eligibility."
  2. Using the Automated Voice Response System (AVRS); Call (877) 328-7098, Option 1.
  3. Calling the Provider Relations Call Center at (701) 328-7098 or (877) 328-7098.

Posted 6-21-2023

As a QSP you are required to revalidate (renew) your enrollment every five years instead of every two years!

Why revalidate?

Revalidations must be done to maintain QSP enrollment. If you do not revalidate your QSP enrollment, it may result in automatic closure of your QSP enrollment. Payments will be stopped if ND Medicaid does not get your completed revalidation packet by the due date.

How will I know if I need to revalidate?

A notice of revalidation will be sent to you before your QSP enrollment expires. Agency revalidation will be sent by email. All other revalidation information will be sent by mail. It is your responsibility to ensure all forms are correct and returned in a timely manner for processing. 

How do I revalidate?

Revalidations require much of the same paperwork you used for your initial enrollment. You must complete and submit a new forms packet and all required documentation. Some services require additional forms to complete revalidation. Make sure you are using the most current forms version!

Specific changes can be found in the Agency, Individual, Family Home Care and Family Personal Care QSPs handbooks.

Click here for QSP Q&A and other information on COVID-19.

IMPORTANT: QSP drop boxes for paper claims are located to the department's Prairie Hills Plaza building located at 1237 W. Divide Ave. - use Door #2, and the department's main office at the State Capital, 600 E. Boulevard Ave., Judicial Wing - third floor, Bismarck.

NEW: North Dakota QSP Hub - North Dakota’s centralized source of support and information for qualified service providers.

  • Get one-on-one individualized support by email, phone, or video conferencing with enrollment questions, service authorizations, electronic visit verification (Therap), documentation, billing processes, renewals and MORE!

The application for the following services should not be completed unless you have already been in contact with a case manager or your client has already been approved for this service.

View Examples of Documentation for Services Provided.

Important QSP Information (February 2025)

Billing Instructions

Paper

Online

Claims Questions?

  • When will I get paid?
  • The "Important QSP Information" above has contact information and instructions for:
    • Automated Payment Line
    • MMIS Call Center
    • Therap
    • QSP Hub
    • How to void and replace claims
    • How to reset passwords
    • How to bill in Therap
    • How to bill in MMIS

Explanation of Billing Codes

When you enroll as a QSP, you choose the services you want to provide. All services have a number called a billing code that is used to submit a claim for payment to Health and Human Services. An explanation of billing codes includes important information about each service, how to document your time and certain requirements for each task. The information also gives you tips for how to bill.

Aging Services is responsible for licensing Agency Foster Homes for Adults (AFHA). The purpose of an AFHA is to provide a residential setting where four or fewer Medicaid waiver recipients live together and are receiving Residential Habilitation or Community Support services. All referrals to receive Residential Habilitation or Community Support services in an AFHA must go through the Aging & Disability Resource Link (ADRL) intake process by calling phone #855-462-5465, and then be assigned to a  HCBS case manager to determine eligibility for services in this setting.

Providers interested in developing an AFHA should contact the ADRL.  This setting can only be licensed to assist Medicaid eligible individuals. An AFHA cannot accept individuals who private pay for services.

List of providers:

Home Instead, Bismarck, ND                                      erin.sorensen@homeinstead.com  

Prudent Home Care, Bismarck & Mandan, ND             coker2991@gmail.com

A Place to Call Home LLC, Fargo, ND                          info@aplacetocallhomecare.com

Blessed Homes LLC, Jamestown, ND                           georgeblessing24@gmail.com

Ebenezer Agency Foster Home, Horace, ND                wiltontravers@gmail.com

Roots Community Care, LLC, Horace, ND                    rootsofcarehomehealthllc@gmail.com

Shepherd Homes LLC, Horace, ND                              shepherdhomesmn@gmail.com

Prairie Home & Health, Mohall ND                               prairiehomeandhealth@yahoo.com

Blossom Services Group, West Fargo, ND                    info@blossomservicesgroupllc.com

Aging Services is responsible for licensing Adult Foster Care (AFC).  The purpose of an AFC is to provide residential care and support services in a home-like setting for adults, including those with disabilities or those needing assistance with daily living, offering an alternative to institutional care.

AFC offers:

  • Family-style setting: AFC homes are typically small, family-style homes where residents live with a caregiver or a small group of other residents.
  • 24-hour care: AFC provides 24-hour care and supervision, ensuring residents' safety and well-being.
  • Personalized care: Caregivers assist with activities of daily living (ADLs), such as bathing, dressing, eating, and personal hygiene.
  • Community integration: AFC programs encourage residents to participate in community activities and maintain connections with family and friends.

Providers interested in developing an AFC, should email adultfostercare@nd.gov, to connect with an Aging Services program administrator. 

List of Providers:

Colton & Alisa Schulz (Capital City Care Home)    capitalcitycarehome@gmail.com - Burleigh County

Alfred Jalarue & Jenneh Fahnbulleh a_jalarue@yahoo.com OR jennehaf@yahoo.com - Cass County

Maria Temblador     mariatemblador1@gmail.com - Cass County

Gregory Washburn     gregory.washburn@live.com - Grand Forks County

Lisa Boxrud     lboxrud@yahoo.com - Grand Forks County

Jessica Nelson     helpinghands701@outlook.com - McHenry County

Stephanie & Kyle Arends schuchardstephanie@gmail.com OR arendskyle181@gmail.com - Ramsey County 

Bijou Paulao Pedro     lembabijou@yahoo.com - Stark County

Rose Enney, dba Enney AFC LLC     enneyrose@yahoo.com - Ward County

Lynette Frank     ls2b2011@yahoo.com - Ward County

 

 

 

 

 

QSP - CNA Renewal (October 16, 2024)

What is Direct Care Careers (DCC), aka Connect to Care? 

Direct Care Careers (Connect to Care) is a free-to-use national job platform designed to connect direct care workers with employment opportunities, state resources and training programs where available. North Dakota uses this site as a QSP registry and to help QSPs access training. QSPs can also use this site to market their services and be linked with individuals who may be interested in employment as a direct support professional.

Eligible Agency and Individual QSPs can create an account to connect, market their services, and have access to trainings from state resources. To create an account on Connect to Care (DCC) click on the link: North Dakota | Direct Care Careers

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