What is Crossroads?
The Crossroads Program supports parents up to age 21 by helping pay a portion of their child care and transportation costs so they can continue their education.
Who qualifies for Crossroads?
Parents who qualify must be:
- Currently pregnant
- The pregnancy and estimated due date must be medically verified
- Pursuing an education
- Under the age of 21
- Exception: If the parent is already participating in the crossroads program and enrolls in a bachelors degree program, they are eligible until the degree is completed.
- Parents who are married or unmarried
- Primary caregiver of the child
- North Dakota resident
- Living in the same house with the child
How do I apply for Crossroads?
Complete both the Crossroads Program application and the Application for Assistance (SFN 405). Return them to the Customer Support Center or in person at your local Human Service Zone office.
| Crossroads Application | Application for Assistance | Apply by Mail |
How does Crossroads work?
Each parent works one-on-one with a Crossroads case manager who will offer ongoing guidance and support. Together case manager and parent will:
- Complete an assessment, discuss education goals, and identify any barriers that might prevent achieving education goals
- Develop an education plan that includes an estimated graduation date and progress report
- Meet at least once per month
- Determine transportation allowance
- Monitor involvement in educational activities and provide help if needed (tutoring, etc.)
- Complete a progress report at the end of each semester that may include school staff
Once a parent receives their high school or GED diploma through the Crossroads Program, they qualify for a one-time graduation incentive.
Publications
What else can HHS help me with?
HHS may be able to help with more than just your child care needs.
Other programs you may qualify for include health care, food support, housing and utility help.
Who can help me apply or answer questions about Crossroads?
For help applying, questions about eligibility, or your existing case, contact the Customer Support Center:
Email: applyforhelp@nd.gov
Phone: 1.866.614.6005 or 701-328-1000 711 (TTY)
Fax: 701.328.1006
Mail: Customer Support Center P.O. Box 5562 Bismarck ND 58506
If you would like in-person help visit your local human service zone office.
State Office Contact Information:
Economic Assistance Policy Division
Crossroads Program
600 E Boulevard Avenue, Dept. 325
Bismarck ND 58505-0250
Phone: (701) 328-2332
Toll-Free: (800) 755-2716 (ND Only)
711 (TTY)
Email: dhseap@nd.gov
Submit an appeal
To file an appeal, fill out the SFN 162 Request for Hearing.
Once your appeal form is completed, click on the email to submit. You can attach additional files to support your appeal request.
Please review DN 295: Rights to a Hearing