ND Medicaid is aware of a cyber security issue that occurred on February 21, 2024, that impacts providers who use Change Healthcare as their clearinghouse, trading partner, or pharmacy switch vendor. ND Medicaid systems and claims processing are not affected by the cyber security issue. Connections with Change Healthcare will be re-established when Change Healthcare is no longer experiencing cyber security issues.
It is the responsibility of the Organization Administrator to self-manage their staff members’ user account access to the MMIS Web Portal. The Department strongly encourages all Medicaid providers to establish, at a minimum, one primary and one back-up Organization Administrator.