Attention Providers: Cybersecurity Isse Impact on ND Medicaid
ND Medicaid is aware of a cyber securi

Attention Providers: Cybersecurity Isse Impact on ND Medicaid

ND Medicaid is aware of a cyber security issue that occurred on February 21, 2024, that impacts providers who use Change Healthcare as their clearinghouse, trading partner, or pharmacy switch vendor. ND Medicaid systems and claims processing are not affected by the cyber security issue. Connections with Change Healthcare will be re-established when Change Healthcare is no longer experiencing cyber security issues.

What does this mean for providers during this temporary shutdown?

• Change Healthcare will not be able to pick up or access any 835s (electronic remitance advices). Providers can log into the MMIS Web Portal to retrieve.
• Change Healthcare will not be able to send us any 270 (eligibility) transactions. Providers can log in the MMIS Web Portal or call into the AVRS system to retrieve.
• Change Healthcare will not be able to send us any 837 (claims) transactions. Providers who have been impacted can submit claims through the MMIS Web Portal or temporarily submit paper claims to:

ND Dept. of Health and Human Services 600 E. Boulevard Ave, Department 325 Bismarck, ND 58505-0250

Providers with questions about this issue should contact their Change Healthcare provider service contact or use their website to find more information.