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What to Know

What to know

During the COVID-19 pandemic, the federal government temporarily stopped some Medicaid requirements and conditions. This was done to help keep people with Medicaid from losing their health coverage during the COVID-19 pandemic.

However, North Dakota will soon be required to review Medicaid eligibility for people whose coverage was extended due to the COVID-19 public health emergency to make sure they still qualify. This means that some Medicaid members may lose their coverage if they don’t take simple steps now.

What to Know

What to do – TAKE ACTION NOW

Medicaid members: Please make sure your contact information is current, so ND Medicaid can send you important information about your coverage.

It’s SIMPLE to do.

Report any changes to your mailing address, phone number or email address by:

  • Calling ND Medicaid toll-free 1-844-854-4825, 711 (TTY) or
  • Contacting a human service zone office.

Contact information for a human service zone office is here.

What to Know

What happens next?

Check your mail - ND Medicaid may need to mail you a letter with information about your coverage.

Complete your renewal form (if you get one) - If your letter includes a renewal form, fill it out and return it to a human service zone office right away. Completing your renewal form will help us determine if you still qualify for coverage. 


Contact information for a human service zone office is here.

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ND Medicaid Community Partner Webinar

Join us for our live webinar, Wednesday, Dec. 7 from 12:00-12:45 p.m. CT to learn how partners, providers and other community stakeholders can help prepare ND Medicaid members for the end of the Public Health Emergency. Registration is required.

 

Toolkits and Materials

We encourage members, stakeholders, providers and partners to check back to this webpage as more resources will be added in the coming weeks.

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Frequently Asked Questions

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What is the public health emergency (PHE) and why will ND Medicaid need to contact members about their coverage?

The federal government declared a public health emergency (PHE) when the COVID-19 pandemic began in March 2020.

During the PHE, states are required to continue health care coverage for medical assistance programs, even if someone’s eligibility changes.

When the federal PHE ends, ND Medicaid will need to review eligibility for everyone enrolled in ND Medicaid to make sure they still qualify for coverage. In order to complete the renewal process, ND Medicaid may need to contact members about their coverage. 

When will the PHE end?

The federal government will decide when the PHE ends. It is unknown at this time. We are working to prepare for when it does and will get the word out to members on steps they need to take to see if they still qualify for ND Medicaid coverage.

The federal government has indicated they will give states a 60-day notice before ending the PHE.  

What can members do now to prepare?

Members should update their mailing address, phone number and email address by calling ND Medicaid toll-free 1-844-854-4825, 711 (TTY), or contacting a human service zone office. Contact information for a human service zone office can be found here.  

Members should also READ all information from ND Medicaid carefully to determine if they need to take any action.

What will happen when the PHE ends?

When the PHE ends, North Dakota will have one year to check to see that everyone enrolled in ND Medicaid still qualifies for health care coverage. 

As part of this renewal process, some individuals may receive a letter with a renewal form to provide additional information, so ND Medicaid can determine whether they still qualify for coverage. 

Individuals who do not respond to these mailings are at risk of losing their ND Medicaid coverage even if they still qualify for coverage.

How should members update their contact information?

Members can update their contact information by calling toll-free 1-844-854-4825, 711 (TTY), or contacting a human services zone office. (See above to find a human service zone office location).

Individuals who receive health care coverage through the ND Medicaid Expansion program can also update their contact information by calling Blue Cross Blue Shield of North Dakota toll-free 1-833-777-5779.

What are the other health care coverage options?

After the end of the PHE, North Dakotans who no longer qualify for ND Medicaid may have other health care coverage options through the federal Health Insurance Marketplace. See https://www.healthcare.gov/ or call the Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325).

People who need help with their Medicaid renewal or to review Health Insurance Marketplace plan options can contact ND Navigators at Minot State University at 1-800-223-1737 or ndcpd.org/NDnavigator/

What else is ND Medicaid doing to communicate with members?

ND Medicaid is preparing a communications campaign including social and digital media, online flyers and fact sheets and radio and television advertisements. Additionally, a stakeholder toolkit for schools and community partners and providers is under development.