Starting April 1, 2023, North Dakota will begin regular Medicaid renewals for people whose coverage was temporarily extended due to the COVID-19 public health emergency to make sure they still qualify.
This means that some Medicaid members may lose their coverage if they don’t take simple steps now.
Here's How You Can Prepare
Update Information
If you recently moved or your contact information has changed, let us know!
Check Your Mail
ND Medicaid may mail you a letter about your coverage and steps to keep it, if you still qualify.
Complete Renewal
If your letter includes a renewal form, complete and return it to the Customer Support Center right away. Completing your renewal form will help us determine if you still qualify for coverage.
TAKE ACTION TODAY!
To update your contact information or for any questions regarding your coverage, contact the Customer Support Center. You can also update your information in the Self-Service Portal (SSP) using the link below.
Phone: Toll-Free 866-614-6005 or 711 (TTY)
Email: applyforhelp@nd.gov
Mail: P.O. Box 5562 Bismarck, ND 58506
You can also visit a human service zone office. Find a location near you.
Customer Support Center is available Monday-Friday, 7 a.m.- 6 p.m. CT.
ND Medicaid Webinar
ND Medicaid held a webinar on Tuesday, March 7 from 1-1:45 p.m. CST to share information with partners, providers and other community stakeholders on how they can help prepare ND Medicaid members for renewals starting April 1, 2023. View webinar recording and webinar PowerPoint slides.
What if I No Longer Qualify for Medicaid?
If you or a family member no longer qualify for Medicaid, you may be able to receive coverage through the Health Insurance Marketplace.
For free application assistance from a ND Navigator, call 800-233-1737 or visit their website for more details.
Downloadable Resources and Materials
Help us spread the word! More materials are still under development including several flyers, posters and other resources in Spanish and Somali languages. Check back often! To access the materials, click on the + sign.
Member Poster
Have you heard the news? ND Medicaid may need to contact members about their coverage.
Be sure you stay covered! Get ready now.
- Make sure your contact information is correct.
- Check your mail.
- Complete your renewal form (if you get one).
To update your contact information or for questions, contact the Customer Support Center:
- Toll-free: 866-614-6005, 711 (TTY)
- Email: applyforhelp@nd.gov
To learn more, visit hhs.nd.gov/StayCoveredND
#StayCoveredND
COMING SOON: Somali and Spanish versions
Member Flyer
Medicaid Members: Update your contact information!
ND Medicaid may need to contact you to see if you still qualify for coverage. Here are THREE actions you need to take to prepare.
- Make sure your contact information is correct.
- Check your mail.
- Complete your renewal form (if you get one).
To update your contact information or for questions, contact the Customer Support Center:
- Toll-free: 866-614-6005, 711 (TTY)
- Email: applyforhelp@nd.gov
If you no longer qualify for Medicaid, ND Navigators can help you find a plan on the federal Health Insurance Marketplace. Visit www.ndcpd.org/NDNavigator or call 1-800-233-1737.
To learn more, visit hhs.nd.gov/StayCoveredND
#StayCoveredND
COMING SOON: Somali and Spanish versions
Member Half-Page Flyer
Medicaid Members: Update your contact information!
ND Medicaid may need to contact you to see if you still qualify for coverage.
To learn more, visit hhs.nd.gov/StayCoveredND
To update your contact information or for questions, contact the Customer Support Center:
- Toll-free: 866-614-6005, 711 (TTY)
- Email: applyforhelp@nd.gov
#StayCoveredND
Download Member Half Page Flyer PDF
COMING SOON: Somali and Spanish versions
Social Media Posts
Post 1:
Has your phone number, mailing address or email address changed? Contact the Customer Support Center right away to make sure your information is correct! Learn how at hhs.nd.gov/StayCoveredND #StayCoveredND
Post 2:
Hey, North Dakota! Make sure ND Medicaid has your correct contact information so they can send you a letter about your coverage. Find out how you can update yours at hhs.nd.gov/StayCoveredND #StayCoveredND
Post 3 - Coming Soon
Post 4 - Coming Soon
COMING SOON: Somali and Spanish versions
Videos
Script (:30 seconds)
Have you heard the news? North Dakota Medicaid may need to contact members about their coverage and steps to keep it.
Make sure North Dakota Medicaid has your correct contact information so they can reach out to you about your coverage.
If they mail you a letter that includes a renewal form, complete and return it to a human service zone office right away!
Learn more at hhs.nd.gov/StayCoveredND.
VIDEO: Stay Covered ND - What You Need To Do (English Version)
VIDEO: Stay Covered ND - What You Need To Do (Spanish Version)
VIDEO: Stay Covered ND - What You Need To Do (Somali Version)
Script (:15 seconds)
North Dakota Medicaid may need to contact members about their coverage. To prepare, make sure North Dakota Medicaid has your correct contact information! Find out more at hhs.nd.gov/StayCoveredND
VIDEO: Stay Covered ND - Update Your Contact Information
Script (:15 seconds)
If you are enrolled in North Dakota Medicaid, listen up! Make sure North Dakota Medicaid has your correct contact information so they can reach out to you about your coverage. Learn more at hhs.nd.gov/StayCoveredND.
VIDEO: Stay Covered ND - Make Sure Your Contact Information is Correct
Script (:30 seconds)
Healthy kids are happy kids! That’s why it’s so important to stay covered. If your family has health coverage through North Dakota Medicaid, listen up! Make sure North Dakota Medicaid has your correct contact information so they can reach you about your coverage. If they mail you a letter that includes a renewal form, complete and return it to a human service zone office right away! Learn more at hhs.nd.gov/StayCoveredND.
VIDEO: Stay Covered ND - Family Focus
Script (:30 seconds)
If North Dakota Medicaid provides your loved one with coverage that helps them live as independently as possible, listen up! Make sure North Dakota Medicaid has their correct contact information so they can be reached about their coverage. If they receive a letter that includes a renewal form, complete and return it to a human service zone office right away! Learn more at hhs.nd.gov/StayCoveredND.
VIDEO: Stay Covered ND - Caregivers
Radio - Coming Soon
Member Poster
Have you heard the news? ND Medicaid may need to contact members about their coverage.
Be sure you stay covered! Get ready now.
Enrolling in Medicaid positively affects you and your community. Here’s how you can prepare.
- Make sure your contact information is correct.
- Check your mail.
- Complete your renewal form (if you get one).
To update your contact information or for questions, contact the Customer Support Center:
- Toll-free: 866-614-6005, 711 (TTY)
- Email: applyforhelp@nd.gov
To learn more, visit hhs.nd.gov/StayCoveredND
#StayCoveredND
Download Tribal Member Poster PDF
Member Flyer
Medicaid Members: Update your contact information!
ND Medicaid may need to contact you to see if you still qualify for coverage. Enrolling in Medicaid positively affects you and your community.
Here are THREE actions you need to take to prepare.
- Make sure your contact information is correct.
- Check your mail.
- Complete your renewal form (if you get one).
To update your contact information or for questions, contact the Customer Support Center:
- Toll-free: 866-614-6005, 711 (TTY)
- Email: applyforhelp@nd.gov
If you no longer qualify for Medicaid, ND Navigators can help you find a plan on the federal Health Insurance Marketplace. Visit www.ndcpd.org/NDNavigator or call 1-800-233-1737.
To learn more, visit hhs.nd.gov/StayCoveredND
#StayCoveredND
Download Tribal Member Flyer PDF
Member Half-Page Flyer
Medicaid Members: Update your contact information!
ND Medicaid may need to contact you to see if you still qualify for coverage.
To learn more, visit hhs.nd.gov/StayCoveredND
To update your contact information or for questions, contact the Customer Support Center:
- Toll-free: 866-614-6005, 711 (TTY)
- Email: applyforhelp@nd.gov
#StayCoveredND
Download Tribal Member Half-Page Flyer PDF
Videos
Script (:30 seconds)
Your decision to enroll in Medicaid positively affects you and your community.
Now it’s time to take action again and stay covered.
Make sure ND Medicaid has your correct contact information so they can reach you about your coverage.
If they mail you a letter that includes a renewal form, complete and return it to a human service zone office right away.
Learn more at hhs.nd.gov/StayCoveredND.
VIDEO: Stay Covered ND - Spirit Lake Nation
VIDEO: Stay Covered ND - Standing Rock Sioux Tribe
VIDEO: Stay Covered ND - Three Affiliated - MHA Nation
VIDEO: Stay Covered ND - Turtle Mountain Band of Chippewa
VIDEO: Stay Covered ND - Tribal Medicaid Members
Radio - Coming Soon
Social Media Posts
Post 1:
Has your phone number, mailing address or email address changed? Contact the Customer Support Center right away to make sure your information is correct! Learn how at hhs.nd.gov/StayCoveredND #StayCoveredND
Post 2:
Hey, North Dakota! Make sure ND Medicaid has your correct contact information so they can send you a letter about your coverage. Find out how you can update yours at hhs.nd.gov/StayCoveredND #StayCoveredND
Post 3 - Coming Soon
Post 4 - Coming Soon
Fillable Posters for Enrollment Events - Coming Soon
Stakeholder Fact Sheet
What you need to know about ND Medicaid renewals and how you can encourage members to take action!
Starting April 1, 2023, ND Medicaid may need to contact members to see if they still qualify for coverage.
What do ND Medicaid members need to know?
ND Medicaid is working to inform members about steps they need to take to stay covered, if they qualify. These include:
- Ensure contact information is correct.
- Check the mail.
- Complete their renewal form (if they get one).
Here’s how you can help:
1. Share where and how to update their information.
- Contact the Customer Support Center toll-free 866-614-6005, 711 (TTY) or email applyforhelp@nd.gov.
2. Offer assistance.
- Help them update their contact information, read and understand the letter they may receive in the mail or submit the requested documentation online. (e.g. pay stubs, income tax returns, proof of disability, etc.).
3. Share resources.
- Encourage conversations about renewals and/or share resources in your community.
If they no longer qualify for ND Medicaid and need help finding a plan on the federal Health Insurance Marketplace, have them contact ND Navigators at ndcpd.org/NDNavigator or 1-800-233-1737.
Learn more, visit hhs.nd.gov/StayCoveredND
#StayCoveredND
Download Stakeholder Fact Sheet PDF
Stakeholder Flyer
Medicaid renewals. How can you help!
ND Medicaid may need to contact members to see if they still qualify for coverage. You play a critical role in educating members about steps they need to take to prepare.
Here are three things you can do:
1. Encourage ND Medicaid members to update their contact information.
- Share where and how to update their information.
2. Direct people to get help.
- Contact the Customer Support Center toll-free 1-866-614-6005, 711 (TTY) or email applyforhelp@nd.gov.
- No longer qualify for Medicaid? Contact ND Navigators at ndcpd.org/NDNavigator or 1-800-233-1737 for help on finding a plan on the federal Health Insurance Marketplace.
3. Offer help to:
- Update their contact information.
- Read and understand the letter they may receive in the mail.
- Submit documentation online (e.g. pay stubs, income tax returns, proof of disability, etc.).
Learn more, visit hhs.nd.gov/StayCoveredND
#StayCoveredND
Download Stakeholder Flyer PDF
Fillable Posters for Enrollment Events - Coming Soon
Social Media Posts
Post 1:
If the children in your life have ND Medicaid coverage, make sure their family's contact information is correct so ND Medicaid can send a letter about their coverage. Learn more at hhs.nd.gov/StayCoveredND #StayCoveredND
Post 2:
If your family has ND Medicaid coverage, check your mailbox. You may receive a letter about your coverage and steps you need to take to see if you still qualify for coverage. Learn more at hhs.nd.gov/StayCoveredND #StayCoveredND
COMING SOON: Somali and Spanish versions
School Flyer
Health coverage is critical for children to thrive in school and in life.
If you care for a child enrolled in ND Medicaid, we may need to contact you to see if they still qualify for coverage. Here are
THREE actions you need to take to prepare.
- Make sure your contact information is correct.
- Check your mail.
- Complete your renewal form (if you get one).
To update your contact information or for questions, contact the Customer Support Center:
- Toll-free: 866-614-6005, 711 (TTY)
- Email: applyforhelp@nd.gov
Learn more or visit hhs.nd.gov/StayCoveredND
#StayCoveredND
COMING SOON: Somali and Spanish versions
Drop in Articles - Coming Soon
Frequently Asked Questions
The federal government declared a public health emergency (PHE) when the COVID-19 pandemic began in March 2020.
During this time, states were required to continue health care coverage for medical assistance programs, even if someone’s eligibility changed.
In late December 2022, the federal 2023 Consolidated Appropriations Act was signed into law. This requires states to begin Medicaid renewals for people whose coverage was temporarily extended due to the PHE.
Starting April 1, 2023, human service zone offices will begin to review eligibility for everyone enrolled in ND Medicaid to make sure they still qualify for coverage.
North Dakota will have 14 months to complete this process.
In order to do this, ND Medicaid may need to contact members about their coverage.
Members should use one of these options to report any changes to their mailing address, phone number or email address.
- Use the Self-Service Portal: applyforhelp.nd.gov
Contact the Customer Support Center:
- Phone: Toll-free 866-614-6005, 711 (TTY)
- Email: applyforhelp@nd.gov
- Visit a human service zone office:
Members should also READ all information from ND Medicaid carefully to determine if they need to take any action.
Members should use one of these options to report any changes to their mailing address, phone number or email address.
- Use the Self-Service Portal: applyforhelp.nd.gov
Contact the Customer Support Center:
- Phone: Toll-free 866-614-6005, 711 (TTY)
- Email: applyforhelp@nd.gov
- Visit a human service zone office:
Individuals who receive health care coverage through the ND Medicaid Expansion program can also update their contact information by calling Blue Cross Blue Shield of North Dakota toll-free 1-833-777-5779.
The renewal process (sometimes called redetermination) for ND Medicaid happens annually.
Some members will automatically be renewed based on information we have for them from data sources.
If we can’t verify that a member qualifies based on information we have on file, we may need to reach out to the member to get proof such as pay stubs, latest tax returns, unemployment benefits or other financial information.
Individuals who do not respond to these mailings are at risk of losing their coverage.
We want all North Dakotans to get covered and stay covered if they qualify. If after a full renewal and you no longer qualify for ND Medicaid, you will receive:
- Notice when your enrollment ends,
- Information on how to appeal, and
- Information about options for buying other health coverage on the federal Health Insurance Marketplace.
After the end of the PHE, North Dakotans who no longer qualify for ND Medicaid may have other health care coverage options through the federal Health Insurance Marketplace. See https://www.healthcare.gov/ or call the Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325).
People who need help with their Medicaid renewal or to review Health Insurance Marketplace plan options can contact ND Navigators at 1-800-233-1737 or ndcpd.org/NDnavigator/.
ND Medicaid is preparing a communications campaign including social and digital media, online flyers and fact sheets and radio and television advertisements. Additionally, a stakeholder toolkit for schools and community partners and providers is under development.
Questions?
Whether you want to update your contact information or need help completing your renewal form, we're here for you!
Email: applyforhelp@nd.gov
Phone: Toll-free 866-614-6005 or 711 (TTY)