What is an Electronic Payment Card?
An electronic payment card (EPC) is the way you will receive and use your TANF benefits. You will be issued a Way2Go Card® Debit MasterCard®. You may use your card at store and bank locations where MasterCard® debit cards are accepted. The Way2Go card is not a credit card, but is a debit card, similar to other types of checking or savings accounts debit cards. Purchases or cash withdrawals are deducted from the available balance on the card.
The Way2Go Card® provides a convenient, safe, efficient and secure method of receiving TANF funds. Your funds will automatically be deposited on your Way2Go Card®.
Who receives an EPC?
For TANF, all applicants and recipients are issued a card. TANF protective payees will not be issued a card and will receive a check.
When will I receive my EPC?
If you are a new recipient for TANF, you will receive your card within 7 to 10 days from the date your application is approved. If you are an ongoing TANF recipient, you will receive your benefits in your card account on the first working day of each month.
Your card will be mailed in a plain, white envelope. Please be sure to watch for your card and not discard the envelope as junk mail.
Are there any fees?
The card is provided to you at no cost. Replacement cards are also free. If you have not used your card after 12 consecutive months, you will be assessed a $4.00 fee in the month following the 12th month of inactivity. This $4.00 fee will be charged every month until the card is used, or the balance on the card reaches $0.
Other fees may be charged when using an out of network ATM, and when using the card internationally.
I have received my EPC, now what?
Once you receive your card, you must activate it to access any funds. The card will also come with instructions on how to activate it. You can activate your card using the Way2Go Card® mobile app, visit www.GoProgram.com or call 1-844-893-3118. During activation you will create a personal identification number (PIN).
Once you have activated the card and created a PIN, check the card balance to ensure there are funds available.
You must activate the card in order to access your funds.
What is a PIN?
A personal identification number (PIN) is a four-digit code you will select when you activate your card. The PIN acts as your signature or authorization on purchases.
You will use your PIN to get cash from an ATM or when making debit card purchases.
When creating a PIN, choose a number that is not easily guessed. Never write your PIN down or give it to anyone. The Department of Health and Human Services or Way2Go will never call or text you asking for your PIN.
What if I want to change my PIN or I forget my PIN?
If you ever want to change your PIN or you forget your PIN, call 1-844-893-3118.
My card is activated and ready to use, how can I use it?
You can use your card to:
- get cash at ATMs and banks
- make daily purchases
- to pay bills
Unlimited ATM cash withdrawals are allowed for no fee at “in-network” ATMs (i.e. MoneyPass, Comerica, and Transfund ATMs). You are allowed two (2) ATM cash withdrawals for no fee each calendar month at “out-of-network” ATMs. A fee of $1.25 will be assessed for each additional “out-of-network” ATM cash withdrawal.
The maximum daily amount that can be withdrawn from an ATM is $500. If you need to withdraw more than $500, you will need to visit a MasterCard Member Bank or
Credit Union teller window.
Can I use my EPC anywhere?
You can use your card to make purchases wherever MasterCard® debit cards are accepted, such as:
- Grocery stores
- Gas stations
- Department Stores
Federal Law prohibits the use of TANF EPC at:
- Liquor Stores;
- Casinos, gambling casinos, or gaming establishments;
- Any retail establishment that provides adult oriented entertainment in which performers disrobe or perform in an unclothed state for entertainment
If you would like to pay bills with your card, you will not be assessed a fee if you set up bill pay with your biller directly.
When making purchases at certain merchants, such as hotels, a hold may be placed on your available funds for an amount equal to or greater than your original transaction. If this happens, any funds on hold will not be available to you for other purchases. Any funds on hold that were in excess of the purchase amount will be released back to the card.
Can someone else use my card to make cash withdrawals or purchases for me?
For security reasons, you should never share your card or PIN number with anyone.
What do I do if my card is lost or stolen?
If your card is lost or stolen you should report it immediately by calling the Way2Go Card® Debit MasterCard® Customer Service Helpline at 1-844-893-3118 or sending a letter to:
Customer Account Services
P.O. Box 245997
San Antonio, TX 78224-5997
What happens if my TANF case closes?
You should keep your card and continue to spend the remaining balance in your card account. If you plan to reapply for TANF in the future, you will want to keep your
current card as it would be used to receive funds if your case is reopened.
Who should I contact with questions or to report changes?
Contact the Customer Support Center with questions specific to the Temporary Assistance for Needy Families Program, or to report changes.
Mail: Customer Support Center, P.O. Box 5562, Bismarck, ND 58506
Contact the Way2Go program at 1-844-893-3118 with questions about your EPC.
State and Federal laws prohibit discrimination in all Department of Health and Human Services’ programs and activities on the basis of race, color, national origin,
gender, religion, age, disability and political beliefs. (Not all prohibited bases apply to all programs.)
To file a complaint of discrimination write to:
Civil Rights Officer
North Dakota Department of Health and Human Services
600 East Boulevard Avenue Dept 325
Bismarck, ND 58505-0250
Way2Go Card® Debit MasterCard® Customer Service Helpline:
Way2Go Card® Debit MasterCard® Client Website:
North Dakota Health and Human Services Economic Assistance Policy - TANF:
- Telephone: (701) 328-2332; TTY: (711)