Have you heard? We've made improvements to better serve North Dakotans.

On February 13th we launched a new Customer Support Center staffed by human service zone professionals across the state. North Dakotans can call one statewide phone number to talk to a zone worker about questions, report a new address or other changes in their case, or to get help applying. This also created one place to send documents by either mail, email or fax.

By creating this new, simplified, one-team customer service experience, we will be able to share the workload efficiently and respond to North Dakotans’ questions more quickly.

People can still walk into a local human service zone office for in-person help if they choose.

Click play on the video below to learn more.

Screenshot from video about eligibility redesign

What this means for partners:

  • Human Service Zones will process cases regionally. This means that your agency may receive referrals from Human Service Zones you may not have received referrals from in the past.
  • Communication with the eligibility team will be sent through the Customer Support Center. Here is how to reach them:

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Customer Support Center
P.O. Box 5562
Bismarck, ND 58506

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Eligibility Redesign Toolkit

As your partner, we’ve created a toolkit to help share this message with the people you serve.

Click each section below to see what's available.

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Onsite Toolkit

Print these materials and hand them out to clients.

Flyer: Eligibility Redesign Overview

Flyer: How to Connect Clients to the Customer Support Center

Digital Toolkit

Use these materials to help share the message about redesign virtually.

Webpage: Information for Clients

Social Media Posts: Share the Customer Support Center's contact information on your agency's social channels.

Website Buttons: Buttons with the Customer Support Center contact info can be added to your website and linked to

Self-Service Portal Toolkit

The Self-Service Portal (SSP) is where North Dakotans can apply and manage their case online. The SSP was upgraded to be more user and mobile friendly in January 2023.

Tutorial: Learn how to help clients apply in the upgraded SSP.

Guidebook: Find resources for helping clients in the SSP.

Website: SSP help page