North Dakota Health and Human Services (HHS) today announced over half of the state’s 130,000 Medicaid renewals are complete for North Dakotans enrolled in North Dakota (ND) Medicaid or the Medicaid Expansion program. Since April, the human service zone offices have been reviewing eligibility for people whose coverage was temporarily extended because of the COVID-19 public health emergency to ensure members still qualify for coverage. This work will continue through March 2024.
"This is a huge milestone for our HHS team and for our partners in the human service zone offices,” said HHS Medical Services Division Assistant Director Krista Fremming. “Our teams have been working diligently on outreach efforts with the goal of ensuring those who qualify maintain consistent ND Medicaid coverage.”
A robust notification campaign has been underway since April to encourage ND Medicaid members to update their contact information so HHS can reach out to them with important information about their coverage.
Fremming said that members who receive a renewal form in the mail should take immediate action and respond within 30 days otherwise they will lose coverage. Members can also complete the information on the Self-Service Portal at: ND Login
ND Medicaid members have options to update their information and get answers to their coverage questions:
- ND Medicaid members, or a trusted partner, can go online to Self-Service Portal (SSP) using this link: ND Login
- Members can also update their contact information or ask questions about their coverage by contacting the Customer Support Center:
- Phone: Toll-Free (866)614-6005 or 711 (TTY)
- Email: email@example.com
- Mail: P.O. Box 5562 Bismarck, ND 58506
- In-Person: Visit a human service zone office. Find one near you.
The Customer Support Center is available Monday-Friday, 8 a.m.- 5 p.m. CT.
To learn more, visit hhs.nd.gov/StayCoveredND.
The ND Medicaid program gives qualifying North Dakotans the opportunity to have coverage, preventive services and greater economic security in the event of accidents or illness. The program is jointly funded between states and the federal government. States administer the program based on federal requirements.
The most up-to-date renewal numbers can be found at: ND Medicaid Renewal Dashboard
If individuals or their family member no longer qualifies for Medicaid, they may be able to receive coverage through the Health Insurance Marketplace.
For free application assistance from a ND Navigator, call 800-233-1737 or visit Stay Covered ND for more details.