Northwest Human Service Center is one of eight regional human service centers within North Dakota Health and Human Services. The center provides community-based behavioral health services to residents in Divide, McKenzie, and Williams counties, the Trenton Indian Service Area and part of the Mandan, Hidatsa, and Arikara Nation (Three Affiliated Tribes). This 6,100 square mile area is home to about 50,570 people.

Coverage Area


24-Hour Behavioral Health Crisis Help

If you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat at Learn more here.

Walk-in Behavioral Health Assessments - Supporting individuals in their time of need. No appointment needed.

  • Monday - Friday: 8 a.m. to 5 p.m.
  • How it works:
    • Individuals walk-in and tell staff they want to be assessed for a behavioral health need.
    • They meet with a triage specialist and the business office.
    • They are connected to services.
      • People with acute, severe symptoms are served right away. Others may be served within one to several days or may be referred to other community behavioral health service providers.

Mission: Our mission is to provide quality, efficient, and effective human services, which improve the lives of people.

No one will be denied access to services due to inability to pay; and there is a sliding fee schedule available based on income.

Staff: The staff includes professionals trained in the following specialties: psychiatry, psychology, licensed addiction counseling, social work, counseling, case management and nursing. Some services may be provided through contracts.

History: The Northwest Human Service Center was established in 1971 as a demonstration project. It operated under a local board of directors until 1982, when it was placed under state control. The center provides services that were previously handled by four separate agencies: the Area Social Service Center, Tri-County Mental Health and Retardation Service Unit, Vocational Rehabilitation, and the Williams County Alcohol/Drug Information, Counseling and Referral Center.

Regional Advisory Group: Northwest Human Service Center has a Regional Advisory Council which is comprised of representatives from each of the three counties.


Contact Information

Regional Director: Char Ferrell

Northwest Human Service Center
P.O. Box 1266
316 2nd Ave. W.
Williston, ND 58802
Phone: (701) 774-4600
Toll-Free: (800) 231-7724
711 (TTY)
Fax: (701) 774-4620

24-Hour Behavioral Health Crisis Help
Call 988 for immediate help 24-hours a day, 7 days a week.

Watford City Outreach Office - By appointment
Phone: (701) 774-4600

Vocational Rehabilitation Office
Phone: (701) 774-4662
Toll-Free: (800) 231-7724



Frequently Asked Questions

Frequently Asked Questions

Individuals can come to the human service center during Open Access hours Monday - Friday, 8 a.m. to 5 p.m. to be assessed. They will be seen that day by a triage specialist. Depending on individual needs, a person may be assessed and served that day or later, or referred to a private behavioral health provider. The center responds to crisis situations the same day and responds immediately to emergency situations.


Northwest Human Service Center will not release any personal information about a client (either verbal or written) without a client's permission except when required to do so by law.

Charges are based on family income and family size. When an individual has health insurance, Northwest Human Service Center will bill his or her insurance company. Any unpaid balance may be the responsibility of the individual. No one is denied service because of inability to pay, and there is a discounted/sliding fee available.