Terms and Meanings
Some terms that we use in this chapter may not be familiar. These terms and their meanings are listed below.
- Household: The people who are part of your family, living in your home, and/or are listed on your Medicaid application.
- Services: Care, treatments, testing, checkups, equipment, supplies, and other ways your health care providers help you stay healthy.
- TTY: The number you can call to connect with someone when you have a hearing impairment.
Medicaid Reviews
A Medicaid review is a yearly check through your case file, by a professional, to make sure your information is current and correct. Sometimes reviews are needed more frequently. Reviews help Medicaid to know if your eligibility for coverage or services has changed. Medicaid will let you know when your review is due and if you need to update your information. Check your mail and read letters from ND Medicaid. There may be very important information included that can keep your coverage active. You can also see your list of To Dos and a copy of mailed notices in the Self-Service Portal.
Why We Will Communicate with You
- It is time to review your coverage.
- We need to update you about our program changes.
- We are sending you our yearly newsletter.
Changes You Need to Tell Us About
We need to know about any changes for you or the people in your household. Some common changes are:
- You moved to a new address.
- The size of your household has changed. This may happen when someone becomes an adult, moves out, passes away, or is born.
- Someone in your household’s job or income changed.
- You started, changed, or ended another health care insurance.
- Someone in your household has become pregnant.
What Documents We May Need
We may need documents that prove the information about your household is accurate. Examples of this are:
- Income (paystub)
- Assets (checking and/or savings account balances)
- Expenses (latest bills)
- Residency (lease agreement)
- Citizenship (social security number)
Different Ways to Update Us
You can select different ways to communicate with us:
- Access your Self-Service Portal to:
- Receive messages, upload documents, and upload documents, and enter information.
- Sign up for text message notifications.
- Sign up to receive email notifications.
- Submit your documents and information to the Customer Support Center by:
- Emailing and attaching your uploaded documents.
- Sending your information through the mail.
When communicating with us, be sure to include your client ID number. This number can be found by calling our Customer Support Center.
Contact Information Mentioned in this Chapter
- Customer Support Center
- Toll-Free: 1-866-614-6005
- Local: 1-701-328-1000
- TTY: 711
- Free translation available upon request
- Email: applyforhelp@nd.gov
- Mail: Customer Support Center
- PO Box 5562
- Bismarck, ND 58506