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Attention: Current and recent Medicaid members and family caregivers of Medicaid members: Take our survey to help improve Medicaid for members and create a strong advisory group led by those who use the program. It will take 5-10 minutes of your time. Take Survey
Welcome Medicaid Members!
Welcome to your Medicaid member engagement and resources webpage! Here, you can access your Self-Service Portal, find help, learn about your coverage, and engage with ND Medicaid.
I built this page just for you to better understand and connect to Medicaid. Building this webpage is only one small part of my work. I also:
- Share news
- Encourage member engagement
- Improve communications
- Collect general feedback
- Connect with members
I have lived in ND since 2014 and have been employed by the state of North Dakota since 2021. I come to Medical Services with my own lived Medicaid coverage experience. I work to serve the great people of ND using their feedback to leave an impression on Medicaid. If you would like to connect with me, please email me at medicaidmembers@nd.gov
-Jen Sheppard
The Self-Service Portal (SSP) is your online space to complete a review, update your information, view details about your case, report changes, upload documents, and view notices.
Medicaid Member Handbook
Medicaid Member Engagement Committee (MMEC)
This page is a place for you to find helpful information. If you are needing our help with your ND Medicaid coverage, contact:
Customer Support Center, Monday-Friday, 8 a.m. - 5 p.m. CT
- Phone: 866-614-6005 or 701-328-1000
- TTY: 711
- Free translation is available
- Fax: 701-328-1006
- Mail: Customer Support Center
P.O. Box 5562
Bismarck ND 58506 - Email: applyforhelp@nd.gov
- In person: Visit a human service zone office. Find one near you.
For more information on Medicaid member engagement or to share your feedback about our Medicaid member materials, email: medicaidmembers@nd.gov.