Welcome to our digital version of the annual Medicaid Member newsletter! This newsletter is mailed to all Medicaid members, but we wanted to offer you a digital issue that includes easy-to-use links to articles you find interesting.
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Medicaid Member Engagement
2025 has been a busy year. Here’s what we’ve been up to. We have produced another year of E-News, sharing program updates, reminders, and more every other month. We have added more information to the Medicaid Member Handbook. Our Medicaid Member Engagement Committee (MMEC) has continued to impact ND Medicaid and has seats open. Lastly, we collected member feedback through three different events!
You can learn all about what we are doing to support you at www.hhs.nd.gov/medicaid-member-engagement. If you are interested in joining the MMEC or offering your feedback, you can connect with me through medicaidmembers@nd.gov - Jen Sheppard, Member Liaison.
Stay Enrolled: Updates on Medicaid and SNAP
Starting in 2026, a new federal law will require ND Medicaid and the Supplemental Nutrition Assistance Program (SNAP) to make some changes that may impact you. For Medicaid, changes will be made to retroactive coverage, work requirements, and more. Learn more about at hhs.nd.gov/StayEnrolled.
WIC helps with food, nutrition, breastfeeding education, and more
The Special Supplemental Nutrition Program for Women, Infants and Children, known as WIC, serves pregnant or breastfeeding women, new moms and infants and children up to age five. WIC provides information on healthy eating and referrals to other help.
WIC also provides food to give children the best start to grow up healthy. WIC families can get foods like fruits, vegetables, milk, eggs, whole grains, peanut butter, cereal, baby foods and formula.
WIC is for married and single-parent families and those working or not working. Any parent, grandparent, foster parent or guardian of a child younger than age five can apply for WIC.
Contact your local WIC office to apply. Learn more and find a WIC office near you at hhs.nd.gov/food-programs/WIC or call (800) 472-2286, 711 (TTY).
Health Tracks gets a new name!
Medicaid is excited to share that the former Health Tracks team will now be called the Quality Outreach Team. We’ve updated our name to better reflect our dedicated team’s work. While Health Tracks focused on children’s preventive services, our mission has grown to support the quality and health goals of all our members.
You will still connect with the same staff for you and your child’s wellness questions. Our email has changed to reflect our new name. You can email your member-related wellness questions to qualitymemberoutreach@nd.gov or call 701-328-2014, press 1 or 711 (TTY). We are excited to continue supporting our valued members under our new name!
Support for Behavioral Health Needs
Our Medicaid 1915(i) program supports members with mental or behavioral health needs. This includes addiction recovery support. We want our members to be independent and involved in their communities as they manage their behavioral health.
This program offers many person-centered services. Some services include care coordination, peer support, housing support, and more. Members work with a care coordinator. Together they will create a plan of care and adjust goals based on the member’s needs and wants. Find out more: hhs.nd.gov/1915i.
Need a ride to your appointments?
Did you know we help with Non-Emergency Medical Transportation (NEMT)? Members may get help with rides to Medicaid-covered services such as medical appointments, getting your durable medical equipment and supplies, and filling your medication prescriptions! We will choose the type of ride based on your medical needs. We may use public transport, taxi, personal vehicles, non-emergency ambulance, air transport, or transportation companies. Meals and lodging may also be covered when a member must stay overnight. If you need help with a ride, lodging, or meals, call or email the Customer Support Center.
Workers with Disabilities program
Workers with Disabilities coverage allows some members to work or earn more without fear of losing their coverage. This program provides coverage through Medicaid, including dental and mental health coverage. Members must pay a premium. You can apply at hhs.nd.gov/human-service/zone.
Already on the Workers with Disabilities program? Don’t lose your benefits. Get your requirements done on time by:
- Submitting income/paystubs by the 5th of each month as premiums will be figured correctly and timely.
- Make your premium payment by the 15th of each month (does not apply to American Indian members).
- Return the portion of your notice that includes your client ID number when sending in payments.
- Write your client ID number in the “memo” section of your check.
Learn more: hhs.nd.gov/healthcare/medicaid/eligibility.
Notice of Privacy Practices
Federal and state laws require Medicaid to protect your health information privacy. Medicaid’s Notice of Privacy Practices (Notice) describes in part how we may use and disclose your health information, how you can access your information and how to file a complaint if you feel your privacy has been violated.
You have the right to request a paper copy of the Notice at any time. Contact the Medical Services Division at (800) 755-2604, TTY: 711 or email dhsmed@nd.gov. You may also view and download a copy of the Notice from the North Dakota Health and Human Services’ (HHS) HIPAA Privacy webpage.
HHS created a new Notice effective Feb. 1, 2025, which includes the following changes:
- HHS became a hybrid entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Public Law 104-191.
- Identified the divisions, programs and services that must comply with HIPAA in “Exhibit A, HIPAA Hybrid Entity Covered Components.”
- Created a separate Notice for its Behavioral Health Clinics and the North Dakota State Hospital.
These documents can be viewed and copies downloaded from HHS’ HIPAA Privacy webpage.
We are here for you
- Self-Service Portal
- Log in to the Self-Service Portal to do many things like updating your contact information.
- Get started here.
- Customer Support Center
- Toll-Free: (866) 614-6005, 711 (TTY)
- Email: applyforhelp@nd.gov
- Fax: (701) 328-1006
- Mail: Customer Support Center
P.O. Box 5562
Bismarck, ND 58506
Free translation is available. In person: Visit a human service zone office.