Welcome to our ND Medicaid Member E-Newsletter
Get the most from ND Medicaid! Find program updates, seasonal reminders for staying healthy, resources for help and more. Together, we can make North Dakota the healthiest state in the nation.
We care about your experience, and we hear you when you give us your feedback. This month’s issue shares so many ways you are supported in the use and understanding of your ND Medicaid coverage.
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Medicaid Member Handbook
Hey members, did you know you have a handbook? You do! The ND Medicaid Member Handbook teaches you more about covered services, shares contact information and offers web links. This handbook covers dental, vision, behavioral health, out-of-state services, understanding cost, keeping your coverage and the list goes on. We even added a search bar.
Winter wellness reminders
Our weather is getting colder, and flu season is arriving. Keep your child healthy with these seasonal tips:
- Keep your child’s immunization record accurate by getting their vaccines on time.
- Ask your provider to vaccinate your child during their wellness visit or at an already scheduled, upcoming appointment.
- Teach your children when to wash their hands and why washing matters.
- Make sure your child is eating a healthy diet, staying hydrated and getting enough sleep.
- Keep your child home when they aren’t feeling well.
Learn more ways to keep your child healthy at school this season
Medicaid Member Engagement Committee
ND Medicaid wants YOU! Our member-based committee has three open seats. ND Medicaid members, former members and family caregivers to current members can apply. We want the MMEC to be a diverse group of people who want to make a difference.
Together, we can improve ND Medicaid with our experiences, ideas and suggestions. Apply today and make a difference in the health care coverage experience for your family, your community and yourself.
Member engagement and resources webpage 
Using your Medicaid coverage with other insurance
Billing delays and problems can happen when active health insurance policies are not billed in the right order.
You should tell your health care providers about every insurance policy that you have. This includes health care providers, pharmacies and medical facilities.
You should review the Medicaid Member Handbook to know how to properly use your Medicaid coverage.
Contact the Customer Support Center if you have questions:
Customer Support Center, Monday through Friday, 8 a.m. – 5 p.m. CT
- Phone: 866-614-6005 or 701-328-1000
- TTY: 711
- Free translation is available
- Fax: 701-328-1006
- Mail: Customer Support Center
P.O. Box 5562
Bismarck ND 58506 - Email: applyforhelp@nd.gov
- In person: Visit a human service zone office. Find a human service zone office near you.
Member feedback
Want to know what we’ve been hearing from members like you? You can explore our past, current and upcoming member feedback events and what we’ve learned so far.
Do you have an idea or suggestion for ND Medicaid? ND Medicaid and the Medicaid Member Engagement Committee want to work on improvements that matter most to you.
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New Provider Directory
We have updated our Provider Directory. The new Provider Directory is easier to use and offers a map. Now, you can narrow your search for a health care provider using filters.
Filters include provider name, type, location, available accommodations and so much more.
You can find the Provider Directory on the Member Engagement and Resources webpage, within the Medicaid Member Handbook and on our North Dakota Medicaid webpage.
Want to connect about member engagement?
Hey there! I’m Jen Sheppard, ND Medicaid’s Member Liaison. I work with the Medicaid Member Engagement Committee (MMEC), Medicaid Member E-News, our member engagement webpage, and more. You can connect with me for questions, concerns, or ideas about member engagement at medicaidmembers@nd.gov.
Visit the Medicaid Member Engagement webpage