Terms and Meanings
Some terms that we use in this chapter may not be familiar. These terms and their meanings are listed below.
- Assistance: Programs that can help you.
- Language: The words you naturally speak.
- Prescription: An order from your provider for medications, equipment, testing, or supplies.
- Provider: A doctor, nurse, therapist, or another qualified health care professional.
- Referral: A written order from your primary care doctor for you to see a specialist or get certain medical services.
- Services: Care, treatments, testing, checkups, equipment, supplies, and other ways your health care providers help you stay healthy.
- TTY: The number you can call to connect with someone when you have a hearing impairment.
Self-Service Portal
The Self-Service Portal (SSP) is your online space to apply for assistance, complete a review, update your information, view details about your case, report changes, upload documents, and view notices. You can:
- Explore the Self-Service Portal website
- Get Self-Service Portal help on our webpage
ND Medicaid Webpages
Our website shares information and updates about our programs, resources, and more. We offer ways to connect with us to ask a question or apply for help. Throughout this handbook you will find links to webpages for many topics.
- Use our search window to find Medicaid-related information. This window is at the top right of our website. Simply type what you are wanting to find or start with typing, “Medicaid” in our search bar. Our website will suggest pages that are related to your search, helping you find the information you are needing!
- Visit our Medicaid webpage to see Medicaid-related information and links to pages that relate to Medicaid.
- Visit our Medicaid Member Engagement webpage to explore more about the Medicaid Member Engagement Committee, Medicaid E-Newsletter, and more!
ND Medicaid Call Centers
Customer Support Center:
Our Customer Support Center helps our Medicaid members with questions about coverage, getting help from other assistance programs, arranging out-of-state travel, or updating personal information like your phone number or address change.
- Toll-Free: 1-866-614-6005
- Local: 1-701-328-1000
- TTY: 711
- Free translation available upon request
- Email: applyforhelp@nd.gov
- Mail: Customer Support Center
PO Box 5562
Bismarck, ND 58506
Provider Relations:
If you have questions about coverage for filling prescriptions for medications or medical supplies, you can contact our Provider Relations department. Free translation help is available.
- Toll-free: 1-877-328-7098
- Local: 1-701-328-7098
- Email: mmisinfo@nd.gov
Human Service Zone Offices
North Dakota is divided into 19 human service zones. Human service zones process eligibility for Health and Human Services (HHS) programs. Every zone has an office where you can get help with Medicaid, Child Care Assistance Program (CCAP), Low Income Home Energy Assistance Program (LIHEAP), Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), and more. Most zones support more than one county.
- Find a human service zone office near you.
Help with Auxiliary Aids and Services
- Text Telephone Devices (TTY or TTD): HHS phone lines offer the TTY feature for people with hearing impairments. TTY users may use relay North Dakota at 711 or 1-800-366-6888.
- ND Medicaid covers sign and oral language interpreter services to make sure our members who have limited English proficiency or hearing loss can understand their health care services.
Translation Help
Translate this handbook with this button, found at the top, right corner of this website.
If you need translation assistance, you can contact 1-866-614-6005 toll free.
Member Feedback
We want to know if there is information you would like to see added to this handbook or if you have other related concerns. To share your feedback about this handbook:
- Email: medicaidmembers@nd.gov