What is Crossroads?
The Crossroads Program supports parents up to age 21 by helping pay a portion of their child care and transportation costs so they can continue their education.
Who qualifies for Crossroads?
Parents who qualify must be:
- Pursuing an education
- Under the age of 21
- Exception: If the parent is already participating in the crossroads program and enrolls in a bachelors degree program, they are eligible until the degree is completed.
- Parents who are married or unmarried
- Primary caregiver of the child
- North Dakota resident
- Living in the same house with the child
How do I apply for Crossroads?
Complete both the Crossroads Program application and the Application for Assistance (SFN 405). Return them to the Customer Support Center or in person at your local Human Service Zone office.
| Crossroads Application | Application for Assistance | Apply by Mail |
How does Crossroads work?
Each parent works one-on-one with a Crossroads case manager who will offer ongoing guidance and support. Together case manager and parent will:
- Complete an assessment, discuss education goals, and identify any barriers that might prevent achieving education goals
- Develop an education plan that includes an estimated graduation date and progress report
- Meet at least once per month
- Determine transportation allowance
- Monitor involvement in educational activities and provide help if needed (tutoring, etc.)
- Complete a progress report at the end of each semester that may include school staff
Once a parent receives their high school or GED diploma through the Crossroads Program, they qualify for a one-time graduation incentive.
About Crossroads
The Crossroads Program supports teen parents up to age 21 by helping pay a portion of their child care and transportation costs so they can continue their education.
Who does Crossroads serve?
Eligible individuals include:
- Parents may be eligible through the month the parent turns 21 years of age
- Exception: If a parent is already participating in crossroads and enrolls in a bachelors degree program, they are eligible until the degree is complete.
- Parents who are male or female
- Parents who are married or unmarried
- Parents who reside with and have the primary responsibility for the care of their child
- Parents who are working towards completing their education
How does Crossroads help?
Transportation
- Help with transportation costs
Child Care
- Waived co-payment under the Child Care Assistance Program (CCAP)
Case Management
- Parenting skills
- Housing
- Goal setting
- Child care selection
- Decision making
Educational incentive
- Incentive payment for achieving goals
Graduation incentive
- Incentive payment upon completion of high school, GED, college or post-secondary education
How do I apply?
Online: https://apps.nd.gov/itd/recmgmt/rm/stFrm/eforms/Doc/sfn00029.pdf
By mail: Print an application and mail it to the Customer Support Center.
In person: Visit your local human service zone office. A list of office locations can be found at www.hhs.nd.gov/human-service/zones
How does case management work?
Each parent works one-on-one with a Crossroads case manager who will offer ongoing guidance and support.
Together you and your case manager will:
- Complete an assessment, talk about education goals, and look for any barriers that might prevent reaching your education goals
- Create an education plan that includes an estimated graduation date and progress report
- Determine transportation allowance
- Monitor involvement in educational activities and provide help if needed (tutoring, etc.)
- Complete a progress report at the end of each semester that may include school staff
You will meet with your case manager at least once per month.
Non-Discrimination
You have the right to file a written complaint if you believe that you or members of your household have been discriminated against by reason of race, color, religion, sex, national origin, age, political beliefs, handicap, or status with respect to marriage or public assistance. A written complaint may be filed with your local human service zone office; the North Dakota Department of Human Services office for Civil Rights, Legal Advisory Unit, 600 E. Boulevard Ave., Dept 325, Bismarck, ND 58505-0250, 701-328-2311 or 711 (TTY); Fax 701-328-2173, email: dhslau@nd.gov; or U.S. Department of Health & Human Services, Officefor Civil Rights, 200 Independence Ave. SW, HHH Building, Room 509-F, Washington, DC 20201 (1-800-368-1019 or TDD 1-800-537-7697; Fax 202-619-3437).
What else can HHS help me with?
HHS may be able to help with more than just your child care needs.
Other programs you may qualify for include health care, food support, housing and utility help.
Who can help me apply or answer questions about Crossroads?
For help applying, questions about eligibility, or your existing case, contact the Customer Support Center:
Email: applyforhelp@nd.gov
Phone: 1.866.614.6005 or 701-328-1000 711 (TTY)
Fax: 701.328.1006
Mail: Customer Support Center P.O. Box 5562 Bismarck ND 58506
If you would like in-person help visit your local human service zone office.
State Office Contact Information:
Economic Assistance Policy Division
Crossroads Program
600 E Boulevard Avenue, Dept. 325
Bismarck ND 58505-0250
Phone: (701) 328-2332
Toll-Free: (800) 755-2716 (ND Only)
711 (TTY)
Email: dhseap@nd.gov