General EBT Information
What is EBT?
Electronic Benefits Transfer (EBT) is the way you receive and use your Supplemental Nutrition Assistance Program (SNAP) benefits in North Dakota.
How do I receive my EBT card?
Local human service zone offices do not issue new or replacement EBT cards. If you are receiving an EBT card for the first time, it will be mailed directly to you.
If you need a replacement card you may request one in the following ways:
- On the ebtEDGE mobile app
- By visiting www.ebtedge.com
- By calling the FIS Customer Service Helpline at 1.800.630.4655.
Please allow up to 7 business days from the date the local human service zone office receives your application for your card to arrive.
Where can I use my EBT card?
A full list of retailers that accept the North Dakota EBT card to purchase groceries can be found at https://www.fns.usda.gov/snap/online, or at the SNAP Retailer Locator.
Most authorized food retailers and convenience stores accept EBT. Authorized retailers display a decal on the door that looks like your card. Your card should work at any terminal that displays the Quest logo.
You can also use your EBT card at participating farmers markets. Note: You may need to zoom in on the map to if there are farmers markets in your area. Farmers markets that accept EBT are indicated with a star.
Where can I learn more about my EBT card?
The EBT Handbook (pdf) provides full details about North Dakota EBT cards.
Use your EBT card at participating farmers markets.
Note: You may need to zoom in on the map to if there are farmers markets in your area. Farmers markets that accept EBT are indicated with a star.
What if my benefits have been stolen electronically or I suspect fraud?
An electronic stolen benefit happens when your EBT card is skimmed or cloned.
Card skimming is the copying of information from the magnetic strip found your EBT card. This allows thieves to steal money from your account, make purchases and sell card information to third parties.
Card cloning is the act of making unauthorized copies of the card information. This enables criminals to use the cloned information for payments or sell it on the underground market.
If you suspect electronic fraud, you will need to file a police report with your local police department.
If you have questions, contact us via phone or in-person:
Phone:
- Call the Customer Support Center at 1-866-614-6005.
In-Person:
- Visit your local human service zone office.
As of 12/21/2024 the American Relief Act and was signed into law ending the authority for the replacement of SNAP benefits stolen via card skimming, card cloning, and other similar fraudulent methods. ND SNAP is no longer replacing electronic skimming of SNAP benefits.
If you have misplaced your card or are concerned about fraud you can cancel or freeze your card by:
- logging into the cardholder portal
- using the mobile application
- calling the EBT Helpline at1.800.630.4655
Block out of state transactions by:
- logging into the cardholder portal
- using the mobile application
- calling the EBT Helpline at1.800.630.4655
Keep your PIN safe:
- Change your PIN when requesting new card
- Use a PIN that cannot be guessed easily
Avoid using self-checkouts.
Check your balance regularly. Here is how the balance can be checked:
- On the ebtEDGE mobile app
- By visiting www.ebtedge.com
- By calling the FIS Customer Service Helpline at 1.800.630.4655.
Information and Resources
EBT Handbook (pdf): A handbook with questions and answers about EBT.
Helpful EBT Tips (pdf): Tips and resources for using your EBT card.
Questions?
- Download the ebtEDGE mobile app on the Apple App or Google Play Store.
- Visit www.ebtedge.com.
- Call the Customer Service Helpline at 1.800.630.4655.