Please read the important information below about HHS services if you or someone you know was affected by the apartment fire in Bismarck on May 4.
Supplemental Nutrition Assistance Program (SNAP)
EBT card
If you lost your EBT card, you can request a replacement by calling ebtEDGE at (800) 630-4655.
Food loss
If you lost food purchased with SNAP benefits you can request a replacement of benefits. You must report the loss within 10 days of when the food was destroyed. You can report it by phone or in writing to the Customer Support Center or a human service zone office.
After you report the loss, you have 10 more days to turn in the completed Replacement Request Form (SFN 270).
Temporary Assistance for Needy Families (TANF)
If your TANF Way2Go card is lost or stolen you should report it immediately by calling the Way2Go Card® Debit MasterCard® Customer Service Helpline at 1-844-893-3118 or sending a letter to: Customer Account Services P.O. Box 245997 San Antonio, TX 78224-5997.
Medicaid
Medicaid ID card and Medicaid ID card for prescriptions
If you lost your Medicaid ID card and/or Medicaid ID card for prescriptions, you can request a new cards by calling the Customer Support Center.
Medicaid Expansion Blue Cross Blue Shield Cards
If you lost your Medicaid Expansion Blue Cross Blue Shield card, you can call Blue Cross Blue Shield of North Dakota at (833) 777-5779 to request a replacement.
Important reminder when requesting replacement cards
Please make sure your mailing address is up to date before requesting a replacement. You can update your address by calling the Customer Support Center.
Customer Support Center contact information
Email: applyforhelp@nd.gov
Phone: (866) 614-6005 or (701) 328-1000, 711 (TTY) Monday – Friday, 8 a.m. – 5 p.m. CT
Fax: (701) 328-1006
Mail: Customer Support Center
P.O. Box 5562
Bismarck ND 58506
988 Suicide and Crisis Lifeline
If you or someone you know has been impacted by the recent disaster and is struggling or in crisis, help is available through the 988 Suicide and Crisis Lifeline.
Call or text 988 or chat 988lifeline.org.